Senior Technical Writer Vinay Bhagat

Vinay Bhagat
Technical Writer, Content Writer, Information Architect, Content Strategist, and Trainer

I have over 15 years of diverse experience in technical communication, structured, task-based, and topic-based authoring, cloud technology, agile methodology, information architecture, MS SharePoint, and other emerging tools and technologies.

BA English Literature    Mumbai, India
1996 – 1998    University of Mumbai    Mumbai, India

GNIIT, Software Development and Systems Management
1996 – 1999    NIIT    Mumbai, India

2001 – 2001    British Council (Cambridge University)    Mumbai, India
Business English Course Level 2

2005 – 2007    Alliance Francaise de Bombay    Mumbai, India
Certificate in French Level 2

Onsite experience
IBM, New York, USA in the New York Department of Finance project
Avaya India Pvt. Ltd., California, USA in the one-X Mobile project

Passport and visa
Passport No: G1868031 valid till Feb 22, 2017 | Visa for the USA: B1/B2 Visa valid till 2017

Invention disclosures
Filed three invention disclosures related to technical writing processes in IBM.

IBM WebSphere MDM for PIM, Visa, Reuters MIRA, Bradford-i e-learning SAP courseware, Sprint-Nextel, CVS Pharmacy, Model Proposal templates for US government, SEI-CMM Level-4 standards and procedures,, Unified Messaging Systems

Technical writing

  • Analyze documentation inputs from the user stories, requirement specification documents, and feature requests
  • Write Wiki-based documentation
  • Create product training videos
  • Write product brochures and marketing collaterals
  • Write online help, installation guide, user guides, admin guides, migration and deployment guides, and application guide, solution architecture guide, solution development guide, release notes, API guide, programmers guide, and business rules document
  • Write functional requirements guide, software requirement specifications guide, migration guide, training manual, quality manual, systems design document, product release notes, knowledge base documentation, error messages and inline comments for SQL stored procedures
  • Conduct trainings on writing release notes and technical writing
  • Mentor the technical writers and the development teams about collaborating content on the project web site
  • Review and edit the white papers, user guides, hands-on-lab documents
  • Achievements
  • Restructured and transformed the user guide and developer guide for the Cisco Product documentation suite by applying the principals of information architecture, information mapping, and minimalism.
  • Bagged three times repeat projects and business from our client Microsoft for Persistent Systems Pvt. Ltd. after successfully completing the first API documentation project.
  • Handled the Microsoft account successfully with lesser number of writers for the Android and Windows 7 API documentation, MS Share Point Hands-on -Lab documents, and for the technical white paper documentation projects.
  • Coordinated with the Quality Assurance Team Lead and created a documentation process flow chart that included the process updates for the audit of the documentation projects.
  • Created documentation templates for different types of documentation and different types of clients.
  • Leveraged conditional text and single sourcing to customize the Avaya product user guides for the iPhone, Android, Blackberry, Symbian, and Windows platforms.
  • IBM’s client Visa selected me as an onsite Technical Writing Coordinator for Texas, USA.
  • Updated 153 SEI-CMM Level 4 documents in two months
  • Created the SAP courseware (e-learning) for the Bradford Municipality of United Kingdom.
  • Coordinated with the technical writer from the US team to learn how to edit and create new Unix Man pages (help pages).
  • Completed online help in a challenging time frames by using .NET IDE as an editor and HTML Help Workshop along with imparting training, and writing process and standards documents for the technical writing team.
  • Received accolades from the company for writing the technical articles on Oracle for the US government proposal.
  • Received accolades for my work in the first project Expo 24 and got selected by the client for the EOE project.
  • Created an intranet site by using the FrontPage tool to train the new employees on the UMS project.
  • Wrote inline comments for 80 to 240 lines of huge MS SQL procedures for the database administrators and programmers.

Domain expertise

  • Telecom, Finance, Banking, Insurance, Share markets, Mainframes, and e-commerce, Healthcare, Pharmaceuticals, Product Information Management, SAP, EAI
  • Technology expertise
  • Cloud computing, virtualization, SAS, REST API, SOAP, web services, Eclipse, Routing, IP networking, Web 2.0, IBM Product Information Management (PIM), IBM WebSphere, Enterprise Application Integration (EAI), crowd source writing

Articulate Storyline, MS Sharepoint, DITA, XML, Arbortext Epic Editor, Astoria Workbench, XMetal, Adobe FrameMaker, RoboHelp, Atlassian Confluence, JIRA, TeamSite, Documentum, SAP, Simulation Producer, Camatasia, IBM FileNet, Adobe PhotoShop, IBM ClearCase, IBM ClearQuest

Management skills

  • I have over 4 years of experience in managing a technical writing team of twelve senior technical writers.
  • Recruit, manage, and mentor a team of six senior technical writers.
  • Plan, estimate, schedule, and monitor the documentation projects by using the MS Project tool.
  • Lead and mentor a team of twelve senior technical writers and two module leads.
  • Manage multiple documentation projects, provide estimates, and ensure the quality of documentation deliverables.
  • Create and implement project plans and schedules for timely delivery of quality documentation.
  • Software
  • IBM’s Product Information Management (PIM), Cisco’s Unified Intelligence Center, Avaya’s Unified Communication products, IBM WebSphere, .NET Studio, MS HTML Workshop, MS FrontPage, C, C++, Java, SQL, Oracle, Sybase, UNIX, Windows

Work history

2014 – till date   Freelance Technical Writer, Auckland, New Zealand

Freelance Technical Writer

2014 – 2015    Orion Health, Auckland, New Zealand

2013 – 2013    Sankalp Documentation Services,     Mumbai, India
Senior Technical Writer
2012 – 2013    Innovatia, Bangalore, India
Senior Technical Writer

2011 – 2011    EXFO India Pvt. Ltd., Pune, India
Manager Technical Documentation

2010 – 2011    Persistent Systems, Pune, India
Senior Team Lead

2009 – 2010    Avaya India Pvt. Ltd., Pune, India
Senior Information Developer

2005 – 2009    IBM, Bangalore, India
Senior Information Developer

2003 – 2005    Tata Consultancy Services, Mumbai, India
Senior Technical Writer

2002 – 2003    Keystone Solutions Pvt. Ltd., Mumbai, India
Senior Technical Writer

2002 – 2002    Financial Technologies Pvt. Ltd., Mumbai, India
Senior Technical Writer

2002 – 2002    Gulf Computers Pvt. Ltd., Mumbai, India
Senior Technical Writer

2001 – 2001    Glotech Solutions Ltd., Mumbai, India
Senior Technical Writer

1999 – 2001    Silverline Technologies Pvt. Ltd., Mumbai, India
Technical Writer

1998 – 1999    Genesis Software Exports, Mumbai, India
Technical Writer


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